www.dlt.ri.gov/ui - File a Claim by Phone

Unemployment Insurance provides temporary and partial wage replacement to workers who have become unemployed through no fault of their own. The program, funded by employer paid taxes, aids in maintaining the economic stability within a community by safeguarding the income and purchasing power of the unemployed worker.

To file a claim by telephone, please call (401) 243-9100 during the call center business hours listed below:

Mondays, Tuesdays and Thursdays, 8:00 a.m. to 3:00 p.m. Wednesdays, 8:00 a.m. to noon
Fridays, 9:00 a.m. to 3:00 p.m.

We have a new guide available for customers to help them prepare the questions they may be asked when filing a new claim.

Please note that Mondays and Tuesdays typically experience the highest volume of calls during the week; callers experiencing difficulty earlier in the day may wish to try later in the day.


If you are having difficulty reaching the call center, you may also email questions to uihelp@dlt.ri.gov. Please include your full name, phone number and hometown in your email. Most emails will be answered after five business days.

You may email questions about adjudications to uihelp@dlt.ri.gov. Please place “Adjudication” in the email subject line.

Hearing impaired customers may call our TDD line at